The Coast Guard is experiencing intermittent outages when matching data from the Homeport application (MTAD) to a mariner’s training record in the Merchant Mariner Licensing and Documentation system.
Coast Guard information technology personnel are working to fix the issue. Data uploaded to MTAD is not lost and will match to the mariner’s training record as soon as system connectivity is restored.
Training providers should continue to upload data and provide students with an approved course completion certificate for submittal with their credential application. Training providers are encouraged to save a copy of the confirmed MTAD upload with course records.
The Coast Guard continues to work on repairing the manual entry process (HTML) for uploading data to MTAD. Training providers should continue to utilize the comma separated values (CSV) file option.
For questions, concerns, or feedback, contact the NMC Customer Service Center by e-mailing [email protected] or calling 1-888-IASKNMC (427-5662).