Company: HMS Global Maritime
Job Title: Vice President of Marine Operations
Location: New Albany, IN
Responsible for the planning, execution and supervision of the duties normally associated with vessel handling operations, ensuring efficient, safe and productive operations for the American Queen Steamboat Company fleet (American Queen, American Empress, American Duchess, American Countess). This position is also responsible for achievement of operational and financial goals and objectives. The Vice President of Marine Operations reports to the President and/or the President & CEO, as applicable, as well as has approximately 10 direct reports.
• Serve as division liaison with regard to regulatory issues.
• Responsible for development of division compliance programs.
• Function as Company Designated Person for the Safety Management System.
• Responsible for the development and maintenance of the Company’s emergency response plan, including exercises and drills.
• Responsible for the development and maintenance of the division’s maritime training program. This shall include the tracking of licenses and ratings and proficiencies.
• Develop and maintain professional customer and port relations by identifying and meeting customer needs. This includes filing docking permits for both vessels.
• Ensure that employees demonstrate customer service principles.
• Ensure that Marine Crew wear proper uniforms.
• Ensure that Marine Crew possesses proper safety equipment and that it is used correctly.
• Assist the HMSGM Corporate Safety office in implementing the Safety Award Program.
• Attend quarterly USCG Inspections. Our goal is no 835’s on either vessel.
• Attend each vessel on a monthly basis to ensure that the vessels are properly maintained, manned, operated and in superior physical condition.
• Develop short-range business plans designed to achieve company goals and objectives.
• Develop and operate within approved fiscal budget limits, ensuring targeted P&L results.
• Comply with area accident prevention / safety and workers’ compensation programs and procedures.
• Provide regular training and ongoing feedback to staff.
• Secure, evaluate and develop staff who will assure the level of performance and productivity necessary to achieve current and future objectives.
• Ensure that site staff works effectively as a team with each other; ensure effective and regular communication and high employee morale.
• Ensure Vice-President is kept aware of current operations status through regular communication and by issuing periodic reports. This includes Weekly Activities Summaries, Monthly Progress Reports and attendance at monthly Management Meetings in Memphis.
• Develop, communicate and maintain operating and administrative procedures (consistent with division and corporate procedures, objectives and values) designed to provide required information and facilitate internal practices.
• Ensure that all policies, procedures and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff, customers and other designated personnel, and that appropriate staff have a full understanding of these procedures.
• Support sales and marketing goals by participating in sales activities through new business development and long term customer contracts.
• Ensure high levels of productivity and efficiency by assessing operational practices and procedures, and by developing and executing appropriate plans.
• Supervise annual layup for both vessels. This includes developing annual layup budgets.
• Supervise vessel dry-dockings
• Assist as needed in new vessel acquisition and refurbishments.
• Interview and hire new crew as required.
• Work with Human Resources to develop crew roster and wages
• Serve as the primary liaison for the company with the USCG and Army Corps of Engineers
• Work with the HMSGM Executive Management Team and Human Resources Depart to develop and implement an effective Internship Program.
• Develop and publish Monthly and Annual Work Rotation Schedule for all Marine Operations Personal.
• Work with Port Engineer on Single Point Failure Analysis.
Minimum Qualifications & Requirements
o HS Diploma or Equivalent Required
o Bachelor’s Degree Required
• Skills & Abilities:
o Expert knowledge of USCG regulations and requirements.
o Working knowledge key maritime policy issues.
o Computer literacy in conjunction with administrative skills.
o Ability to use independent judgment and discretion to develop and execute innovative solutions to operational problems.
o Excellent career record in the marine industry.
o Possess and demonstrate superior judgment, analytical ability, performance under pressure.
o Be able to design and implement training, mentoring, coaching and counseling programs and sessions.
o Thoroughly understand all pertinent regulations and laws under which the Company operates.
o Communicate clearly and effectively both orally and in writing.
o Logically and independently plan, organize, and complete work assignments.
o Demonstrate well-developed interpersonal skills.
o Set and achieve high standards of performance.
o Demonstrate initiative and be able to make progress on multiple assignments under time constraints.
o At least 10 years of experience in similar role, with at least 5 years of experience in senior management role
o Travel/tourism, hospitality and/or cruise industry experience required
Working Environment and Conditions:
Both an office environment and maritime/cruise vessel environment where varied wake and motion may occur; elevator and stairs available. Work is administrative and managerial in nature.
About the Company:
American Queen Steamboat Company (AQSC) is the operator of the U.S. flagged American Queen, the largest, most opulent riverboat in the world. Longer than a football field, towering six decks in height and laced with fanciful gingerbread trim, she is a marvel of modern engineering. Her journeys through the heartland offer a unique perspective on America’s history, culture and landscape with convenient departures from some of America’s most iconic river port cities including Memphis, Nashville, New Orleans, Cincinnati, Louisville, St. Louis and Minneapolis. In April 2014, AQSC began serving the Pacific Northwest with the opulence and grandeur of the American Empress and added the American Duchess to the Mississippi River in August 2017. AQSC will add the American Countess itineraries beginning in 2020; the American Countess is currently being built and housed in Louisiana.
How to Apply:
Apply and submit resume online: www.aqsc.com/careers
Also required – Culture Index survey: https://www.cultureindex.com/c/6E6B8A