Field Service Engineer

Palmer Johnson Power Systems has a great opportunity for a Field Service Engineer in a growing service organization.  This position is geared toward mechanical or electrical technicians with at least 2 years of related experience and a high drive for learning and problem-solving. The role will conduct field service engineering work and related activities

Who are we? Palmer Johnson Power Systems is a dynamic industry leader who is committed to providing superior customer service. We’re a national remanufacturer and authorized distributor of heavy-duty off-highway transmissions, axles, and components, representing such vendors as Twin Disc, ZF, Funk, Clark, AxleTech, Wichita, Eaton, Murphy, Carraro, and more. We have been in business for 45 years and our people are our greatest asset. We are committed to providing employees with an atmosphere that fosters and encourages job satisfaction, creativity, and development.

The Field Service Engineer requires experience and qualifications in diesel engine propulsion systems (engines, transmissions, axles, drive-lines), diesel-electric systems, diesel-hydraulic systems, electro-hydraulic systems, hybrid electric systems, or full electric systems. This position is customer-facing and requires a continuously high level of service and communication, both internally and externally to PJPS.

Knowledge, Skills, and Abilities

·       Electro-mechanical and electro-hydraulic knowledge and experience

·       Focuses on high level communications, customer service skills, and problem solving skills

·       Adaptable to a changing work environment, work assignments, and embraces new technology

·       Basic level of understanding in diesel and/or electric power generation systems

·       Basic level of understanding in mechanical power transmission systems (transmissions, PTO, axles)

·       Basic level of understanding of electro-mechanical controls and monitoring

·       Good troubleshooting skills, technical writing, and oral communication skills

·       Capable and fluent with computer applications: Microsoft Office Suite

·       Must know how to use tools/equipment: meters, hand tools, measurement devices

·       Hungry for knowledge and solving problems

Essential Physical Functions

·       Position is exposed to water while working with Marine Market products so the ability to swim is essential

·       The employee may occasionally work in high spaces on ladders or lifts, or in confined spaces

·       Ability to perform some physical labor (up to 80% of role): requiring continual and repetitive use of large motor skills to stand, walk, sit, bend, stoop, crawl, crouch, shovel, push, pull, twist, turn, stretch, reach, and continual and repetitive use of fine motor skills and manual dexterity

·       Lifting requirement up to 50 lbs assisted

Preferred Qualifications (not required)

·       Experience in electrical system and/or component design/building (electrical cabinet building, wiring harnesses, monitoring)

·       Familiarity with working on high voltage and high power circuits

·       Knowledge of and experience with programmable logic controllers and troubleshooting a plus

·       Advanced understanding of one or more engine platforms: CAT, Cummins, John Deere, Deutz, Volvo, Scania, or Perkins

Essential Duties and Responsibilities

·       Installation of new systems, equipment, hardware, software

·       Marine industry propulsion system controls and monitoring installation reviews and sea trials, assist activities provide support

·       Industrial/off-road OEM system controls and monitoring installation review and commissioning, assist activities provide support

·       Inventory Management of FSE Team tools and equipment

·       Support PJPS through intracompany interactions (phone, Salesforce, Knowledge teams)

·       Accurate and timely documentation

·       Activities and observations from field jobs

·       Intracompany tracking and project management

·       Participate training and development activities

·       Maintain company, product, customer, and vendor confidentiality

·       Regular attendance is required

·       Training time may be a temporary assignment to region of PJPS where senior level engineer is located

·       Domestic Travel 50-80%; International travel possible

Education and Licenses

·       2 year technical degree (preferred, not required)

·       2+ years experience in similar industry technical role

·       Valid Driver’s License

·       Passport for international travel (preferred, not required)