Cat® Customer Value Agreements (CVAs) feature tiered options of service, parts and digital enablers aimed at improving uptime and operational efficiencies. CVAs help lower vessel operating costs by reducing maintenance costs, ensuring proper service of marine engines and reducing downtime.
“The concept of a CVA is centered around supporting Cat dealers with valued solutions that help customers optimize their operations,” said Gary Lee, global marine CVA owner for Cat Marine.
Individualized to customer needs, the suite of solutions can include traditional parts and service options, connected technologies, transactional and service record keeping, customer training, fuel monitoring and optimization and energy efficiency tools with marine digital capability.
“CVAs truly are value agreements,” said Akin Patel, customer support territory manager for Cat Marine. “They can include anything a customer sees as valuable to their business — from supporting the customer on preventative maintenance events to advanced engine monitoring and optimization.”