Some TWIC card services temporarily unavailable

TSA is upgrading its technology. During the system upgrade, specific TWIC card services will be temporarily unavailable.

Services for card transfers, card replacements and Extended Expiration Date (EED) TWIC are now unavailable through Sunday, May 4, 2014.

Card pick-up, activation and Personal Identification Number (PIN) resets will be unavailable from Saturday, April 26, through Sun., May 4, 2014.

If you have a card that is ready for pick up and activation or need to have a PIN reset, please consider visiting the designated Universal Enrollment Services (UES) enrollment center for activation by Friday, April 25 or after May 4.

All enrollment sites for TWIC, HME and TSA Pre?™ Application Program will be open and available for enrollment services and not impacted by the system upgrade. All TWIC card services will become available beginning Monday, May 4.

If you have any questions about the availability of card services, please contact the Universal Enrollment Services (UES) Call Center at 1-855-DHS-UES1 (855-347-8371) between 8 a.m. – 10 p.m. Eastern, Monday through Friday.

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