Volvo Penta receives ninth consecutive customer satisfaction award
Volvo Penta has received its ninth consecutive National Marine Manufacturers Association
CSI Award for Excellence in Customer Satisfaction for the 2012 program year.
In the Sterndrive Engines category, Volvo Penta was
recognized as having achieved and maintained an independently-measured standard
of excellence of 90 percent or higher in customer satisfaction based on
information provided by consumers purchasing a new boat or engine during the
period from April 2011 through March 2012. Participating manufacturers must
survey all new boat buyers during this period. For this reporting period, more
than 32,000 consumer responses were collected.
The NMMA will recognize award recipients, including Volvo
Penta of the Americas at the annual International Boatbuilders’ Exhibition and
Conference (IBEX) Industry Breakfast in Louisville, Ky., Tuesday, Oct. 2. The
CSI awards highlight commitment to quality and customer satisfaction, as well
as support of industry efforts to improve the consumer boating experience.
“The Volvo Penta 2012 program year line-up featured the most
innovative, technologically advanced gasoline sterndrive offering in the
industry,” said Ron Huibers, president of Volvo Penta of the Americas, in a
company press release. “Volvo Penta believes that all boaters, from entry level
to high end, deserve the best that technology can offer. New consumers need the
positive boating experiences delivered by high technology, higher horsepower
engines to keep the boating industry expanding.
“Volvo Penta has proudly served the marine industry and our
customers for over 100 years,” Huibers added. “We are proud to receive this
award as recognition of that commitment.”